If your website is down, the issue can typically be found by following these steps.
Check the PHP error logs
Check the PHP error logs for your website, which can be found by going to Manage Hosting > Options > Manage > Access/Error Logs. These logs provide detailed records of any issues that occurred on your server during the execution of PHP scripts.
Looking for any 'Fatal Errors' is a good start when using the error logs to debug a website problem as these will usually result in a 500 error.
We're here to help
If you're still unsure why your website is down, feel free to contact our friendly support team who will be happy to help further.
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